30 HOUR COURSE REGISTRATION
How many hours of courses can I register for at a time?

If you are denied registration for a course(s), it may be that you requested more than 30 hours of courses at the same time. It is the policy of webCampus to release a maximum of 30 hours of courses at a time. If you complete a course and there is time left in the session, you can request additional hours. If your course has a final assignment, we ask that you wait until you receive notification from webCampus that your final assignment was received and that you passed. This policy is in place to ensure participants are able to complete all of the courses they have registered for. Again, once you have compelted the requirements for a course and there is time remaining in the month, you can request additional courses. ENJOY!

	COURSE REQUIREMENTS
What do I have to do to pass my course?

You MUST complete ALL the requirements assigned to your course to pass it. Each course is different - please review the FORUM posting YOUR COURSE REQUIREMENTS (click on the coffee cup icon).

PARTICIPATION marks can be earned and added to your final mark by the following means: 10 marks for using the Forum - to participate in the Forum, please review the FAQ WHAT IS THE FORUM? 10 marks for using TEC/CHAT Room - to participate in the TEC/CHAT Room, please review the FAQ regarding the TEC/CHAT Room.

	I HAVE A QUESTION - WHO DO I ASK
What if I have a question about my course?

To get an answer to any question you may have regarding your course or navigating through webCampus, you can use any of the following options: Option 1 EMAIL- you can send your question by email to the instructor – just click on the little envelope icon, this will open the email which will be sent directly to webCampus; an instructor will answer your question by return email. You may also email directly to webCampusadmin@ufcw.ca. Option 2 FORUM POSTING – you can post a question in the forum – just click on the coffee cup icon, type in your question; an instructor will respond to your posting – check back to review the answer to your question. You can also review the postings made by your fellow course participants – someone may have had the same question as you and an instructor may have posted a reply. Option 3 TELEPHONE – you can call the webCampus directly and ask to speak to an instructor. Instructors are available Monday – Friday 8:30 a.m. – 5:30 p.m. E.S.T. (Toronto time) 1. 866.865.0202 416. 675.1104 Option 4 TEC/CHAT ROOM – you can participate in the TEC/CHAT room when an instructor is available to answer questions – please review the FAQ regarding the “TEC/CHAT ROOM" - please also review the forum posting for the TEC/CHAT SCHEDULE” .

	MOHAWK COLLEGE
Are all webCampus courses recognized by Mohawk?

All webCampus courses that are applicable to the Mohawk certificates are fully recognized by Mohawk college. A vast majority of our courses are and will continue to be equivalent to the Mohawk offerings - this means most of our courses continue to be recognized by Mohawk College. Some of our newer courses do not have Mohawk equivalents which will mean that additional steps may be required to gain Mohawk recognition. We are currently negotiating with Mohawk to ensure our members' learning efforts will be recognized and expect to share the details as they become available.

	NAVIGATING THROUGH YOUR COURSE
F11 key

To get a full screen view of your page, click on the "F11" function key - to reduce the screen size, just click on the "F11" key again.

To move forward to the next page, click on the right arrow button on the bottom of your screen; to go back, click on the left arrow button. If you would like to review chapters in your course, click on the MENU on the left side of your course, the menu will open, click on the section you would like to review and you will be directed to that page, you can move forward and back by using the arrow buttons located at the bottom of your screen.

Did you know that there are "Tips" in your course? You can read additional information by clicking on the green circle with a check mark in it. This icon is located right beside the "Resources" icon on the bottom of your screen. When there is more information to read, the circle will be green. If there is no additional information, the circle will be faded. The tips are available in the following courses: MS Access Basic 2007 MS Excel Basic 2007 MS Word Advanced 2007 MS Word Basic 2007 MS Access Advanced 2007 MS Excel Advanced 2007 MS PowerPoint 2007 MS Outlook 2007 MS Vista 2007

	TESTS & FINAL ASSIGNMENTS
Can I take the test more than once?

Yes, you can take the test(s) as often as you like until you are comfortable with the mark you receive. The platform only records the highest mark.

If there is a final assignment required for your course, it must be completed and sent to the following email address: webcampus@ufcw.ca Please include your course name and your full name in the subject line, example: Subject: conveyor systems_sam smith You will receive a notice from webCampus within 24 hours acknowledging receipt of your assignment. If you do NOT receive a notice from webCampus, please let us know.

Each course is different. You will be prompted to take the test when you are working through your online course. NOTE - if you download the manual and you are learning from the paper manual, not every paper manual prompts you to take the test. To make sure you have taken your test(s), click on the "test icon" - the small page with the lines on it - - this will take you directly to the test(s). Also, you can click on the MENU and review the chapters, the test(s) are listed there, you can click on the "test" and you will be directed to the page in the manual with the directions on how to take your test. Test scores are automatically sent to the platform, you do not need to send us your test answers.

	THE FORUM
How do I access the forum?

To participate in the “forum” – click on the coffee cup icon and post a comment or question, your instructors review these postings on a regular basis.

Visit the Forum on a regular basis while you are taking your course - the forum is also where your fellow classmates post questions and/or comments and share their experiences - this can be a valuable tool. Don't forget to post a comment/question to earn your participation marks. The platform automatically records your mark once you have posted a comment. The forum is monitored on a regular basis - PLEASE BE RESPECTFUL.

The forum is the "message" centre or the “virtual classroom” for each course. PLEASE review the forum postings prior to starting your course - this is where the instructor posts important information regarding your course and requirements for passing. There is a forum link for each course. Unlike the TEC/CHAT where all participants from all courses join together, each forum is specific to each course - only students registered in that specific course have access to their respective forums. Take a moment to review the postings by your classmates - they may have had the same question as you and the instructor may have already responded. The forum is monitored on a regular basis - PLEASE BE RESPECTFUL.

	THE TEC/CHAT ROOM
What is the TEC/CHAT Room?

The Tec/Chat room is an interactive tool which allows participants to come together and speak with an instructor and with fellow webCampus participants. It uses voice communication, video chat or messaging options allowing everyone to share no matter what their computer hardware has installed (microphone, webcam) To earn your 10 marks for participating in the Tec/Chat room, you only have to participate once per course, you can enter and stay as little or as long as you like We understand not all learners are able to participate in the Tec/Chat room, which is why it is NOT mandatory to do so.

All you have to do to enter the Chat session is click on the icon that looks like a web cam, which is located on the same toolbar as course contents. NOTE: The icon is only available during the TEC room schedule. When you click on this icon, you will be directed to the TEC room, provided that the Pop-up Blockers are not activated on your computer. To allow pop-ups from the webCampus website, or if the TEC Room window does not appear – just follow the instructions that are generated by your computer.

Wednesday's 10:00 a.m. - 10:45 a.m. AND 7:00 p.m. - 7:45 p.m. (EST) Saturday's 1:00 p.m. - 1:45 p.m. AND 4:00 p.m. - 4:45 p.m. (EST) NOTE - there are NO Tec Rooms scheduled on STAT holiday weekends.

In order to earn your participation mark, you only have to enter the TEC/CHAT room once per session for each of your courses. Although the TEC/CHAT room will be open for 45 minute intervals, you do NOT have to stay the full time - stay as long as you would like, pop in and say hello to your fellow webCampus participants and then logoff or use the opportunity or ask your instructor a question regarding your course or navigating through webCampus. The platform automatically records your participation once you have signed into the TEC/CHAT room.

	WHAT DO I GET FROM TAKING WEBCAMPUS COURSES?
What do I get from taking webCampus courses?

UFCW Canada members take webCampus courses for many reasons such as: self improvement; to learn new skills; for pure enjoyment, and earn a webCampus certificate. Some UFCW members apply their webCampus courses to receive the following Mohawk College's certificates: • Mohawk College Labour Studies Certificate in Occupational Health & Safety • Mohawk College Certificate in Labour Studies. For more information on these certificates please email your Instructors at webCampusadmin@ufcw.ca